At Made By Special, we strive to ensure your satisfaction with every purchase made on our e-commerce platform. Please read the following Cancellation and Refund Policy carefully before making a purchase.

Order Cancellation

• Cancellation Period: You may cancel your order for any reason within 24 hours of placing it, provided that the order has not been shipped or processed for shipment.
• Cancellation Process: To cancel your order, please contact our customer service team at customercare@madebyspecial.com with your order details. We will confirm the cancellation and process your refund according to our refund policy.

Refund Policy

• Eligibility: We offer refunds for products that are damaged, defective, or not as described. To be eligible for a refund, you must notify us of the issue within 3 days of receiving the product.
• Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• Refund Method: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchange Policy
Our products are handcrafted with love by specially-abled individuals. Exchanging a product is not possible.

Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at customercare@madebyspecial.com.

This Cancellation and Refund Policy was last updated on 05.02.2024.

Thank you for supporting Made By Special and our mission to showcase products created by specially-abled individuals.